§01Subject of the agreement
This agreement governs the use of QuellVPN — access to VPN servers provided through the Telegram bot @quell_vpn_bot (hereinafter — the “Service”). By purchasing a plan or using the free trial access, you accept the terms below.
How your data is handled is described separately, in the Privacy Policy; this agreement covers the terms of access itself.
§02Plans
At the time of publishing this document, the following plans are in effect. The bot itself always shows the current list and prices in the “Buy VPN” section — in case of any discrepancy, what the bot shows takes priority.
| Plan | Duration | Devices | Price |
|---|---|---|---|
| Trial | 3 days | 1 | free, once per account |
| Standard 1 mo | 30 days | 2 | 199 ₽ (~$2.32) |
| Standard 3 mo | 90 days | 2 | 539 ₽ (~$6.28) |
| Standard 12 mo | 365 days | 2 | 1790 ₽ (~$20.86) |
“Devices” is how many simultaneous connection keys are included in the plan (see §05). Renewal keeps the same plan and adds the term to the current expiration date, if payment is received before the subscription expires.
§03Payment
Payment is accepted by card or via SBP (Faster Payments System) — the payment is processed by the payment provider YooKassa, the Service does not receive or store your card data. Once payment succeeds, the subscription activates automatically, usually within a few minutes.
If payment went through but the plan was not activated within a reasonable time, contact support (§13) with the payment date and amount — this speeds up the check.
§04Traffic limit — 100 GB
Each paid period includes 100 GB of total traffic across all devices on the subscription combined. Usage is counted by actual data transferred through the server, not by connection time.
If the limit is used up before the end of the period, all devices on the subscription are automatically disconnected from the VPN until the next renewal. Disconnection does not delete your devices or settings — on the next successful payment, the counter resets and access turns back on automatically, with no need to contact support.
The limit does not carry over to the next period and does not accumulate between periods: 100 GB is the volume for the current paid term specifically.
§05Devices and access key
The number of simultaneous devices is limited by the plan (see §02). Each device corresponds to a separate connection key (client UUID) on one of the Service’s servers — this is your personal access identifier, equivalent to a login and password combined.
- The key must not be shared with third parties for use beyond the number of devices purchased — this is equivalent to exceeding the plan’s device limit.
- If a key is compromised (for example, accidentally published), you can recreate the device in the bot — the old key will stop working.
§06What is prohibited
By using access, you agree not to:
- engage in activity prohibited by the law of the country from which, or in relation to which, you use the Service (fraud, distributing malware, trafficking in prohibited materials, etc.);
- run spam campaigns, DDoS attacks, or scan third-party networks through the Service’s servers;
- resell or pass on access to your plan to third parties as a separate service;
- attempt to bypass the traffic limit or device limit by technical means (for example, spoofing the client identifier).
If these rules are violated, the Service reserves the right to restrict or terminate access — see §10.
§07Service availability
We do our best to keep servers running reliably, but we do not guarantee 100% uninterrupted access: there may be maintenance work, failures on the server provider’s side, blocks on the user’s own internet provider’s side, and restrictions imposed by government authorities — none of which the Service directly controls.
If the server hosting your device becomes unavailable for an extended time, we try to move your device to a working server in the same or a nearby region.
§08Refunds
The trial plan is free, so refunds do not apply to it. For paid plans: if payment went through but access never worked due to the Service’s fault, and the issue could not be resolved through support — the amount is refunded the same way it was paid (to the card or via SBP used for the plan).
For a period of subscription already used, no refund is given upon a voluntary decision to stop using the Service, since access for that period has already been provided.
§09Referral program
If you take part in the referral program, credited bonuses apply to your account according to the terms the bot shows in the “Referrals” section at the time of participation. The Service reserves the right not to credit bonuses obtained in clear violation of the program’s rules (for example, mass registration of fake accounts).
§10Termination of access
We reserve the right to suspend or terminate access if §06 is violated, or upon expiration of the paid period without renewal. You may stop using the Service at any time yourself, simply by not renewing your plan — contacting support for this is not required.
§11Liability
The Service is provided “as is”. We are not liable for actions taken by the user through the VPN connection, for the consequences of using the Service in violation of the laws of the applicable jurisdiction, or for indirect losses related to temporary server unavailability.
This agreement is governed by the law of the Russian Federation — except where mandatory provisions of the law of your country of permanent residence provide otherwise and cannot be excluded by agreement of the parties.
§12Changes to terms
We may update this agreement — for example, when launching a new payment method or changing the traffic limit. The date in the document header reflects the current version. Material changes to terms (price, limits, plan composition) are additionally announced via a message in the bot before they take effect.
§13Contacts
Questions about plans, payment, and how access works — through the “Help” → “Contact support” section right in the bot, that’s the fastest way.